Shipping Policy

Order Processing

We carefully prepare every order to ensure your teas arrive fresh and ready to enjoy.

Orders are typically processed and verified within 1 business day, although processing times may be slightly longer during busy periods, product launches, promotions, or holidays.

Once your order has been processed and shipped, you'll receive a shipping confirmation email with your tracking number so you can follow your package every step of the way.

Shipping Times

After your order has been processed, the estimated delivery is 2–7 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may occasionally be affected by weather, customs processing, carrier delays, or other circumstances beyond our control.

Changes to Your Order

If you need to update your order or shipping address, please contact us as soon as possible through our Contact Us page.

We'll do our best to accommodate your request; however, once an order has been processed or shipped, we're unable to make changes to the items or shipping address.

Incorrect Shipping Addresses

Please double-check your shipping information before placing your order.

If you've entered an incorrect address, contact us immediately. If your order has not yet been processed, we'll gladly update the address whenever possible.

Unfortunately, once an order has been shipped, we're unable to redirect or replace packages sent to an incorrect address provided at checkout.

Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, you'll receive tracking information to monitor its progress.

If your package appears to be lost in transit, please reach out to us. We'll gladly assist you in working with the carrier to investigate the shipment.

If a package is marked as delivered but cannot be found, we recommend checking with household members, neighbors, or your local delivery office first. While we cannot guarantee replacements or refunds for packages confirmed as delivered by the carrier, we'll do our best to help you resolve the issue.

If you have any questions about your order, our customer support team is always happy to help.